At times invoice finance operational staff can find responsibilities for providing good customer service and managing risk directly conflict with each other. In this follow up to my article Invoice finance problem clients: Are they worth your time? I show you how you can take steps to manage these conflicts: [...]

Why face-to-face meetings over email are vital to a successful invoice finance client relationship management strategy. In this fast paced, ever changing environment, email has increasingly become the communication tool of choice.  In some instances it is the preferred medium to collect debts and deal with clients and their customers. [...]

Alas invoice finance fraud cannot be avoided. The more elaborate the fraud, the more difficult it is to spot. In order to mitigate against the risk and potential loss resulting from fraud, invoice financiers must raise awareness of fraud with their people, processes and culture. In The invoice financiers guide [...]